1. Purpose
This policy is intended to inform you about how Synertek collects, uses, discloses, and protects your personal information in accordance with Law 25 (Quebec), PIPEDA (Canada), and applicable requirements.
2. Person Responsible for the Protection of Personal Information
Synertek has designated a person responsible for the protection of personal information.
Contact: ::email::
3. Information Collected
We may collect the following information:
- First and last name
- Email address
- Telephone number
- Browsing information (cookies, IP address, etc.)
4. Purposes of Collection
The information collected is used to:
- Provide and improve our services
- Communicate with you
- Manage customer requests
- Send electronic communications or SMS messages (with consent)
5. Consent
We obtain your consent explicitly or implicitly depending on the context, in accordance with applicable laws.
You may withdraw your consent at any time.
6. SMS Communications (10DLC Compliance)
By providing your phone number, you consent to receive text messages from Synertek.
- Message frequency may vary
- Messaging and data rates may apply
You may unsubscribe at any time:
- Reply STOP
- For assistance: HELP or ::email::
7. Sharing of Personal Information
We do not sell your personal information.
No mobile information will be shared with or sold to third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
However, we may share certain data with service providers (e.g., hosting providers, technology tools), only to the extent necessary and subject to contractual safeguards.
8. Data Retention
Personal information is retained only for as long as necessary for the intended purposes or to comply with legal obligations.
9. Security
We implement physical, administrative, and technological security measures to protect your personal information.
10. Rights of Individuals (Law 25)
You have the right to:
- Access your information
- Correct your data
- Withdraw your consent
- Request deletion (subject to legal obligations)
To exercise your rights: ::email::
11. Cookies and Similar Technologies
We use cookies to improve user experience and analyze website traffic.
You may configure your browser to refuse cookies.
12. Transfer Outside Quebec
Some information may be hosted outside Quebec. In such cases, we ensure that appropriate safeguards are in place.
13. Privacy Incident
In the event of an incident presenting a serious risk, we undertake to:
- Notify affected individuals
- Inform the Commission d'accès à l'information du Québec, where required
14. Modifications
This policy may be updated at any time. The version in force is the one published on the website.
15. Contact
For any questions: ::email::